Co-design

Great services are built with, not for, the people who use them. We bring diverse voices together: service users, staff, partners, and communities, to design solutions that reflect real needs and lived experience. Co-design creates shared ownership, stronger alignment, and services that people believe in because they helped shape them.

  • Workshop facilitation

  • Personas and journey maps

  • Service blueprints

  • Consultation reports

Caroline Macaulay led the co-design of yourtown’s national Youth Engagement Strategy with young people - a process recognised with the Qld Child Protection Award for youth participation (2024) at Parliament House.